Refund policy

At pazida.com, each product is carefully crafted and quality-checked before dispatch. However, if you are not completely satisfied with your purchase, please review our Returns & Refund Policy outlined below.

By placing an order on pazida.com, you agree to the terms stated in this policy.

Eligibility for Returns (Domestic Orders Only)

Returns or exchanges are accepted only for domestic orders within India.

To be eligible for a return or exchange:
• The request must be initiated within 5 days of delivery
• The product must be unused, unwashed, unaltered, and unworn
• All original tags, labels, and packaging must be intact
• The item must be in resalable condition

Return or exchange requests raised after the specified period will not be accepted.

How to Initiate a Return or Exchange

To initiate a return or exchange, please email us at pazidaindia@gmail.com with the following details:
• Order number
• Reason for return or exchange
• Clear images of the product (if requested)

Once your request is reviewed, our customer support team will guide you through the next steps.

Returns sent without prior approval will not be accepted.

Exchange Policy

• Exchanges are subject to product availability
• Size or color exchanges may be permitted at our discretion
• If the requested product is unavailable, store credit or refund may be offered

Only one exchange is permitted per order unless otherwise approved.

International Orders

At present, we do not accept returns, exchanges, or refunds on international orders.

International customers are requested to carefully review size charts, measurements, and product descriptions before placing an order.

Non-Returnable & Non-Refundable Items

Returns, exchanges, or refunds will not be accepted for:
• Sale or discounted items
• Customized, altered, or made-to-order products
• Products purchased during promotional campaigns
• Items damaged due to misuse or improper handling
• Gift cards (if applicable)

Quality Check & Approval

All returned products undergo strict quality inspection.

pazida.com reserves the right to:
• Reject returns that do not meet policy criteria
• Deduct applicable charges if items show signs of use or damage
• Refuse refunds for non-compliant returns

The decision of pazida.com shall be final.

Refund Process

Once the returned item passes quality inspection, refunds (if approved) will be processed within 7–14 working days.

Refunds will be issued:
• To the original payment method, or
• As store credit, at our discretion

Processing time may vary depending on the payment gateway or bank.

Shipping Charges & Deductions

• Original shipping charges are non-refundable
• Return shipping costs may be deducted from the refund amount
• Additional handling or restocking charges may apply

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:
• Notify us within 24 hours of delivery
• Share clear images/videos via email

Failure to report such issues within the stipulated time may result in rejection of the claim.

Refusal of Delivery

If an order is refused at the time of delivery:
• The order will be considered a return
• Applicable shipping and handling charges will be deducted
• Refunds (if any) will be processed after deduction

Force Majeure

pazida.com shall not be liable for failure or delay in processing returns or refunds due to events beyond reasonable control, including natural disasters, lockdowns, courier disruptions, or government actions.

Right to Modify Policy

pazida.com reserves the right to modify or update this Returns & Refund Policy at any time without prior notice. Changes will be effective immediately upon being posted on the website.

Continued use of the website constitutes acceptance of the updated policy.

Contact for Returns & Refunds

For any questions regarding returns, exchanges, or refunds, please contact us:

Customer Support
📞 +91 98722 66883
✉️ pazidaindia@gmail.com

Registered Office:
ROZARCK ENTERPRISES
576/19, Civil Line
Backside Panchayat Bhawan
Near Apollo Munich
Gurdaspur, Punjab – 143521
India